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Have You Heard? Conversational AI is Revolutionizing e-Commerce

Conversational AI is revolutionizing the way we shop. But have you considered all the work that goes into making that virtual shopping experience quick, seamless, and effortless? After all, if you’re stuck in long lines at a brick-and-mortar store or simply have a poor shopping experience, chances are, you might give up and go home. The same goes for online retail, especially for when voice-enabled. So, teams of people spend their day thinking about how to make the voice-enabled shopping experience as simple and natural as possible.

Online Commerce is Continuing to Grow

Retail sales in the United States are set to rise to 5.94 trillion U.S. dollars in 2024. In the first quarter of 2020 alone, e-commerce accounted for 11.8 percent of all retail sales (excluding food services). And with COVID-19, online sales exploded to 16.1 percent of total retail sales. Those online sales are bound to further increase with the growing expectation that pretty much all new tech be voice-enabled by default.

The e-Commerce Revolution is Voice-enabled

The September episode of VOICE Talks will be discussing “How Conversational AI is Revolutionizing E-Commerce.”

Dominique Essig,VP of Conversational Commerce at Store No8, the incubation arm of Walmart, and Rebecca Nathenson, director of product management, Google Assistant Developer Platform at Google, will anchor the conversation with a fireside chat. They will discuss how Walmart's innovative Store No8 - the retail leader's incubation arm - improves customers' day-to-day shopping experience through transformational ideas, including conversational commerce, frictionless checkout, last-mile delivery, and more.

Store No8 works alongside, but outside of, Walmart’s core business on innovative ideas until a company or capability has proven its readiness for scale.

VOICE Talks host, Megan Grace, will also welcome Lauren Madsen, UX Designer at RAIN. She will discuss how multimodal experiences are key to establishing trust with e-commerce customers and share the best practices for strengthening that assurance with customers when building these experiences.

Last but not least, in honor of National Hispanic Heritage Month, held September 15 through October 15, the show will close with a special conversation on the impact of new actions like “Today in Latino History.” (We will have more on this important segment in a separate blog post.)

Subscribe to watch the next episode of VOICE Talks live on September 30 at 2 p.m. ET / 11 a.m. PT. Previous episodes can be viewed on the VOICE Talks Youtube channel.