About the Webinar

Join Omilia and special guest, PSEG, to learn how Omilia’s Conversational AI platform is enabling enterprises around the world to revolutionize call center service, overcoming traditional IVR challenges. Quinn Agen, VP of Business Development at Omilia, will explore how omni-channel virtual assistants can provide seamless, personalized service, automate over 90% of inquiries, reduce costs, and enhance agent efficiency.

Plus, you’ll see an exclusive demo that will show first-hand how AI delivers engaging customer interactions to elevate the customer and agent experience.

Case Study: Powering Efficiency - PSEG’s Conversational AI Transformation

Rajesh Sahu, Solutions Architect – Contact Center Technologies, PSEG, will share how PSEG is reducing customer service costs, improving operational agility while still enhancing the customer experience. They will reveal how, with Omilia, they have achieved:

1

Unrivaled visibility into customer needs in real-time enabling them to monitor live calls and continually improve call handling to deliver higher quality customer interactions.

2

Enhanced customer service levels even during severe weather conditions with more accurate routing of calls and improved call handling times.

3

Insights for continual improvement from easy-to-use analytics data which provides them with ideas every day on how and where to improve customer interactions.

Don’t miss this informative event to learn how AI can deliver engaging customer interactions. Register today.

Our Speakers

Quinn_Agen_Headshot

Quinn Agen

VP of Business Development, Omilia

Quinn is responsible for growth at Omilia and was part of the journey in evolving the company from a small team in Greece to a large-scale global operation with a Virtual Assistant platform that has supported over a billion customer care interactions in natural language in more than 15 countries. Quinn heads the Omilia sales organization and works directly with large enterprises in identifying new customer needs and developing comprehensive virtual assistants that focus on ROI and operational savings. 

RajeshSahu

Rajesh K. Sahu

Solutions Architect – Contact Center Technologies, PSEG

Rajesh is responsible for managing and designing PSEG’s contact center roadmaps and digitization journey. He is with PSEG for 11+ years and have overall 14 years of experience working with customer care for Utilities across US, Canada, and Australia. He is a CX enthusiast and have helped organization to achieve milestone results in past few years including Idea to Implementation. He is currently pursuing MBA from Boston University. 

About Omilia

omilia

Omilia Cloud Platform revolutionizes the way that Conversational AI technology is delivered to the market. With decades of specialist expertise in customer service automation, vast amounts of real-world data, and streamlined operationalization over the cloud, we aim to accelerate the proliferation of AI to the benefit of consumers and enterprises.

What sets OCP apart from the competition, is our relentless focus on real-world results at scale.