Embracing Innovation: How AI and Large Language Models are Shaping the Future of Fire Departments

In the ever-evolving landscape of emergency management, the role of first responders in delivering crucial services to the communities they serve cannot be overstated. Matt Jacoby, as an assistant fire chief hailing from Cary, North Carolina, with a wealth of experience spanning 27 years in various capacities within the fire department, brings a unique perspective to the table. Starting as an entry-level firefighter and working his way up to the esteemed position of assistant fire chief, Matt's journey is a testament to his dedication and commitment to the field of emergency services.

One of Matt's key responsibilities is administering the department's operating budget, a task that requires meticulous planning and strategic resource allocation to ensure the smooth functioning of essential services. As a policy administrator, he also plays a crucial role in shaping the department's policies to align with best practices and industry standards. Managing compliance with ISO and serving as the accreditation manager for a five-time accredited agency further underscores his commitment to excellence and continuous improvement within the fire department.

But it's the contributions of AI and Large Language Models that take center stage here. Let's look at what was discussed in that regard.

AI and Fire Departments

Matt's forward-thinking approach to embracing innovative technologies like AI and large language models in the department's strategic planning is groundbreaking. By incorporating these cutting-edge tools into their next strategic plan, the fire department is proactively leveraging technology to enhance operations. Matt's eagerness to learn from fellow conference attendees and share insights on the future of fire departments underscores the department's dedication to staying ahead of the curve in an ever-changing landscape.

The integration of advanced technologies is a significant development for the department, signaling a shift towards data-driven insights for future planning and operations.

One key aspect of this technological shift is the importance of quality data in driving decision-making processes within the fire department. By utilizing AI and LLMs, the department can analyze vast amounts of data to identify patterns, trends, and potential areas for improvement. This data-driven approach allows for more informed strategic planning, enabling the department to optimize resource allocation, enhance emergency response protocols, and improve overall operational efficiency.


A Shout Out to the Local AI Guru

Matt highlights the significant contributions of an analyst named Blake Boyd in incorporating AI and large language models (LLMs) into the fire department's strategic planning process. Boyd's expertise in data analysis and interpretation is crucial in leveraging these advanced technologies to extract valuable insights from complex datasets.

Using AI and LLMs under Boyd's guidance, the department can analyze vast amounts of data to make data-driven decisions and optimize resource allocation, ultimately informing the development of its future strategic plan. Boyd's role in data analysis and interpretation likely plays a crucial part in enhancing the department's operational efficiency and effectiveness, showcasing his contributions to shaping the fire department's future through integrating AI and LLMs.

From the General to the Specific

Transitioning to his experience in local government, Matt's role in a council-manager government provides a unique perspective on governance and leadership. Working under a city manager who reports directly to the city council, Matt navigates the intricacies of local government operations with finesse and adaptability. His retelling of the challenges faced during the pandemic in 2020 sheds light on the resilience and quick thinking required to ensure the continuity of essential services in the face of unprecedented circumstances.

His proactive approach to rewriting the continuity of operations plan in response to the pandemic exemplifies his commitment to preparedness and effective crisis management. By pivoting quickly and opening the emergency operation center, Matt and his team could navigate the challenges posed by the pandemic while maintaining the smooth operation of government functions. The emphasis on adaptive leadership and emergency management skills underscores his ability to lead effectively in times of crisis and uncertainty.

Wrapping Up


The insights shared in this talk provide us with a valuable perspective on the future of emergency management and the pivotal role of technology in shaping the fire department of tomorrow. Through a combination of experience, innovation, and adaptability, Matt eloquently exemplifies the qualities required to lead and succeed in the dynamic field of emergency services. His dedication to continuous improvement and commitment to excellence serve as a beacon of inspiration for fellow emergency management professionals striving to make a difference in their communities.

Incorporating AI and LLMs into the fire department's strategic planning process represents a forward-thinking approach toward enhancing operational effectiveness, optimizing resource utilization, and ultimately improving the delivery of emergency services to the community. By embracing these advanced technologies, the department aims to stay at the forefront of innovation in emergency management and ensure the continued safety and well-being of the citizens they serve.

And we thank them for their service.